Privacy Policy

01Information We Collect

Information You Provide

• Account Information: When you create an account, we collect your name, email address, phone number, business name, and payment information.
• Communication Data: When you contact us for support or inquiries, we collect the content of your messages and any information you choose to provide.
• Survey Responses: If you complete surveys or forms on our platform, we collect your responses including industry, call volume, timeline preferences, and contact details.

Information Collected Automatically

• Call Data: Our AI receptionist processes and may record call audio, transcripts, caller information, call duration, and call outcomes for service delivery and quality improvement.
• Usage Data: We collect information about how you interact with our Services, including pages visited, features used, and time spent on the platform.
• Device Information: We collect device type, operating system, browser type, IP address, and unique device identifiers.
• Cookies and Similar Technologies: We use cookies, pixels, and similar technologies to enhance your experience and collect analytics data. See Section 11 for details.

02How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our AI voice receptionist services
• Process calls and deliver accurate, helpful responses to your callers
• Process payments and manage your subscription
• Send you service-related communications, updates, and support messages
• Analyze usage patterns to improve our AI models and user experience
• Detect, prevent, and address technical issues, fraud, or security concerns
• Comply with legal obligations and enforce our Terms of Service
• Send marketing communications (with your consent where required)

03How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: We share data with third-party vendors who help us operate our Services, including cloud hosting providers, payment processors, telephony providers, and analytics services. These providers are bound to use your data only to deliver their service to us.
• Business Transfers: If AgentVocal is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
• Protection of Rights: We may share information to protect the rights, property, or safety of AgentVocal, our users, or the public.
• With Your Consent: We may share information for other purposes with your explicit consent.

We do not sell your personal data to third parties.

04Mobile Messaging

When you opt-in to receive SMS or text messages from AgentVocal:

• We do not share mobile contact information with third parties or affiliates for marketing or promotional purposes.
• Information may be shared with subcontractors in support services, such as customer service.
• All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

No mobile information will be sold to third parties or lead generators at any time.

Message Program Details

• Message frequency varies based on your account activity and settings.
• Message and data rates may apply, depending on your carrier and plan.
• You can opt out at any time by replying STOP to any message. Reply HELP for help, or contact us at support@agentvocal.io.
• Carriers are not liable for delayed or undelivered messages.

05Call Recording and AI Processing

Our AI receptionist service processes voice calls to provide automated responses. This may include:

• Recording and transcribing call audio for service delivery
• Analyzing call content to improve AI responses
• Storing call logs, transcripts, and metadata
• Using aggregated and anonymized call data for product improvement

You are responsible for informing your callers that calls may be recorded and processed by AI in accordance with applicable laws.

06Data We Process for Businesses

When you call a business that uses AgentVocal, the AI receptionist answers on that business's behalf. In those cases, we process the call (including any recording, transcript, and contact details you share) as a service provider to that business, which decides how your information is used within its own customer relationship.

If you have questions about how a specific business handles your information, contact that business directly. You may also contact us at support@agentvocal.io and we will assist or pass your request to the business where appropriate.

07Data Retention

We retain your information for as long as your account is active or as needed to provide you with our Services. We may also retain information as required by law, to resolve disputes, enforce agreements, or for legitimate business purposes such as analytics and record-keeping. Call recordings and transcripts are retained according to your subscription settings and applicable regulations.

08Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

09Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data, subject to legal retention requirements
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing of your data
• Withdraw Consent: Withdraw consent where processing is based on consent
• Marketing Opt-Out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us at support@agentvocal.io. We respond to verified requests within the timeframes required by applicable law.

10International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer data internationally, we implement appropriate safeguards to protect your information in accordance with applicable laws.

11Cookies and Tracking Technologies

We use cookies and similar technologies for:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website, including session analytics tools such as Microsoft Clarity
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver and measure relevant advertisements (with consent where required)

Advertising Partners

We use advertising and measurement tools from platforms where we advertise, such as the Meta Pixel (Meta Platforms) and Google advertising tools. These tools may collect information about your visit (such as pages viewed and actions taken) and share it with the platform to measure ad performance and, where permitted, build advertising audiences. You can limit this through your browser's cookie controls, the platform's own ad preferences, or industry opt-out pages such as aboutads.info.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect functionality.

12Third-Party Links and Services

Our Services may contain links to third-party websites or integrate with third-party services (such as calendar systems, CRMs, or telephony providers). This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party services you use.

13Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.

14Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically. Continued use of our Services after changes constitutes acceptance of the updated policy.

15Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Keen Corp Ltd
Email: support@agentvocal.io

16Additional Rights for EEA, UK, and California Residents

For EEA and UK Residents

Under the General Data Protection Regulation (GDPR) and UK GDPR, you have additional rights regarding your personal data. The legal bases for our processing include: performance of a contract, legitimate interests, compliance with legal obligations, and consent. You have the right to lodge a complaint with a supervisory authority (in the UK, the Information Commissioner's Office).

For California Residents

Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have specific rights regarding their personal information, including the right to know, delete, correct, and opt-out of sale or sharing. We do not sell personal information. Some advertising cookies described in Section 11 may be considered "sharing" for cross-context behavioral advertising under the CPRA; you may opt out of that sharing by contacting us at support@agentvocal.io or by using the cookie and ad-preference controls described in Section 11. To exercise any of your rights, contact us at support@agentvocal.io. We will not discriminate against you for exercising your privacy rights.