Terms of Service

01Eligibility

You must be at least 18 years old and able to form a legally binding contract to use AgentVocal.

You represent that all information you provide is accurate and that you are using the Platform for business purposes.

02Description of Service

AgentVocal provides AI-powered voice receptionist and call-handling solutions for service businesses.

Our Platform may include, but is not limited to:

• AI call answering and booking
• Call routing and voicemail
• SMS notifications and confirmations
• Integration with calendars, CRMs, and third-party tools
• Reporting, analytics, and usage dashboards

We may update, improve, or modify the Platform at any time. Features labeled as beta or preview are provided for evaluation and may change or be withdrawn without notice.

03Account Registration

To access certain features, you must create an account. You are responsible for:

• Keeping your login details secure
• Maintaining the accuracy of your account information
• All activity that occurs under your account

If you suspect unauthorized access, you must notify us immediately.

04Acceptable Use of the Platform

You agree not to:

• Use the Platform for unlawful, harmful, or fraudulent purposes
• Use the Platform for illegal telemarketing, robocalling, spam, or any calling or messaging activity that violates applicable laws, including the Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule, and state telemarketing and call-recording laws
• Impersonate any person or misrepresent who is calling or messaging
• Interfere with or disrupt the operation of the Platform, or probe, scan, or test its security without our written permission
• Upload content that violates the rights of others
• Resell, sublicense, or white-label the Platform without a written agreement with us
• Attempt to reverse engineer, copy, or replicate AgentVocal's technology

We reserve the right to suspend or terminate accounts that violate these Terms.

05Phone Numbers and Call Handling

If you acquire a phone number through AgentVocal or connect your own telephony provider:

• You are responsible for the compliance of your call activity, including obtaining any consent required from your customers for calls, recordings, and messages
• You agree not to use the service for illegal telemarketing, spam, or abusive behavior
• Carrier surcharges, regulatory fees, and usage charges may apply
• We may limit calling activity to protect network integrity
• Phone numbers provisioned through AgentVocal remain subject to carrier rules and may be reclaimed when your account is closed, unless ported out in accordance with applicable regulations

We do not guarantee call delivery, call quality, or uninterrupted telephony service as this depends on third-party carriers.

Emergency services: The Platform is not a substitute for emergency services. It cannot place emergency calls, and callers with an emergency should hang up and dial 911 or their local emergency number.

06SMS and Text Messaging

Where the Platform sends SMS or text messages (for example, booking confirmations), the following applies:

• Messages are sent only where the recipient has opted in or where otherwise permitted by law
• Message frequency varies. Message and data rates may apply
• Recipients can opt out at any time by replying STOP, and can reply HELP for help
• Mobile opt-in information is handled as described in our Privacy Policy and is not shared with third parties or affiliates for marketing or promotional purposes
• Carriers are not liable for delayed or undelivered messages

Where messages are sent to your customers on your behalf, you are responsible for having the right to message them and for honoring their opt-out requests within your own systems.

07Billing and Subscription

AgentVocal operates on a subscription and usage-based billing model.

By subscribing, you agree to:

• Pay all fees associated with your plan
• Allow us to charge your payment method for recurring billing
• Cover any additional usage charges (minutes, carrier fees, etc.)
• Pay any applicable taxes, which may be added to your fees where required

All fees are non-refundable unless required by law. You may cancel your subscription at any time, but cancellation does not grant refunds for previously billed periods.

If a payment fails, we may retry it and may suspend the Services until payment is received. We may change our fees; if we do, we will give you reasonable advance notice, and the change will take effect from your next billing cycle. If you do not accept a fee change, you may cancel before it takes effect.

08Free Trials

From time to time, we may offer free trials. We reserve the right to modify or terminate trial offerings at any time. Once the trial ends, continued use of AgentVocal requires an active paid subscription.

09Integrations and Third-Party Services

AgentVocal may integrate with third-party tools such as calendar systems, telephony providers, CRM platforms, and automation services.

We are not responsible for:

• Third-party outages
• Data loss or corruption caused by an integration
• Changes made by third-party services that impact AgentVocal functionality

Use of third-party services is subject to their respective terms.

10Data and Privacy

We collect and process information as described in our Privacy Policy.

By using AgentVocal, you agree that we may:

• Process call audio, transcripts, and related metadata
• Store data for the purpose of delivering and improving our services
• Use aggregated or anonymized data for product improvement and analytics

We do not sell customer data.

You represent that you have the necessary rights and consents for any customer data you provide to the Platform, and that you will inform your callers that calls may be recorded and processed by AI where applicable law requires it.

11Intellectual Property

All software, content, branding, and technology on the Platform are owned by or licensed to us.

You may not:

• Copy, modify, distribute, or create derivative works
• Use our brand, trademarks, or content without written permission

Your business content remains yours. You grant us a limited license to process it as needed to provide the service.

If you send us feedback or suggestions, you grant us a perpetual, royalty-free license to use them without restriction or obligation to you.

12Service Availability

We aim to maintain reliable service, but we do not guarantee:

• 24/7 uptime
• Error-free operation
• That calls or messages will always be delivered

AgentVocal may be temporarily unavailable for maintenance, upgrades, or for reasons beyond our control.

13Disclaimers

AgentVocal is provided "as is" and "as available."

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including:

• Fitness for a particular purpose
• Merchantability
• Non-infringement
• Accuracy of AI responses or call outcomes

The Platform uses artificial intelligence, which can produce inaccurate or unexpected outputs. All decisions made by you or your business based on AgentVocal's outputs are your responsibility.

14Limitation of Liability

To the maximum extent allowed by law, AgentVocal and Keen Corp Ltd are not liable for:

• Loss of profits, revenue, or business
• Missed calls, booking errors, or misinterpretations by the AI
• Data loss or service interruptions
• Indirect, incidental, or consequential damages

Our total liability for any claim shall not exceed the amount paid by you in the 3 months prior to the claim.

Some jurisdictions may not allow certain exclusions; in such cases, our liability is limited to the maximum extent permitted. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

15Indemnification

You agree to indemnify and hold us harmless from claims, damages, losses, or expenses arising from:

• Your use of the Platform
• Violations of these Terms
• Misuse of telephony or integrations
• Your business's compliance failures, including any failure to obtain consents required for calls, recordings, or messages

16Termination

We may suspend or terminate your access to the Platform if:

• You violate these Terms
• Your billing fails
• We discontinue the service

You may stop using AgentVocal at any time by cancelling your subscription.

Upon termination, your right to use the Platform ends, any fees already due remain payable, and your data is handled as described in our Privacy Policy. Sections of these Terms that by their nature should survive termination (including Sections 11, 13, 14, 15, 18, and 19) will survive.

17Changes to the Terms

We may update these Terms from time to time. When changes are made, we will update the "Last Updated" date at the top of the page. For material changes, we will take reasonable steps to notify you, such as by email or a notice on the Platform. Continued use of AgentVocal after changes means you accept the revised Terms.

18Governing Law and Dispute Resolution

General Rule (All Customers Except US)

For customers located outside of the United States, these Terms and any dispute or claim arising out of or in connection with them shall be governed by the laws of England and Wales. Any legal proceedings must be brought exclusively in the courts of England and Wales.

United States Customers

If you are a customer located in the United States, any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Service will be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.

• The arbitration may be conducted remotely (online) or in the state where the customer is located, unless both parties agree otherwise.
• Both parties waive the right to participate in a class action or class-wide arbitration.
• Nothing in this section prevents either party from seeking temporary or injunctive relief in a court of competent jurisdiction, or from bringing an individual claim in small-claims court where eligible.

International Customers Outside US and UK

Customers located outside the United States and the United Kingdom agree that disputes will still be governed by the laws of England and Wales and resolved exclusively in the courts of England and Wales.

19General Provisions

• Entire Agreement: These Terms, together with the Privacy Policy and any order or plan details you accept, are the entire agreement between you and us regarding the Platform.
• Severability: If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect.
• No Waiver: Our failure to enforce any provision is not a waiver of our right to enforce it later.
• Assignment: You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.
• Force Majeure: Neither party is liable for delays or failures caused by events beyond its reasonable control, including carrier or network outages, natural disasters, or governmental actions.
• No Third-Party Beneficiaries: These Terms do not create rights for anyone other than you and us.
• Notices: We may provide notices to the email address on your account. Notices to us should go to support@agentvocal.io.

20Contact Us

If you have questions about these Terms, you can reach us at:

Keen Corp Ltd
Email: support@agentvocal.io